"WATER BILL OF RIGHTS"

1. The City shall provide you with a clear and complete explanation of all

     items on your water bill.

2. The City may refer you to programs to assist you with paying your

     water bill.

3. The City shall provide you with a written notice of pending

    disconnection of service for nonpayment prior to disconnection of

    service.  The notice of pending disconnection shall be issued by

    certified or registered mail no sooner than 30 days after nonpayment.

    The notice of pending disconnection shall be issued in compliance

    with section 4-3.2-8.

4. The City shall not disconnect service for nonpayment on any Saturday

    or Sunday or any holiday observed by the City, unless the City is open

    to accept payment and restore service on those days.

5. The City shall not disconnect service for nonpayment when the

    National Weather Service for Harvey has issued a freeze warning or

    excessive heat warning as of 8:00 AM on the day of the scheduled

    disconnection.

6. The City shall not disconnect your service for nonpayment for a

    period of thirty (30) days when you provide a doctor’s notice that

    disconnection would create a life-threatening situation.

7. The City shall not disconnect service for non-payment because a

    former occupant, not of the same household, failed to pay a prior bill.

8. The City shall allow you to designate another person to receive all

    information regarding your service including notices regarding past

    due bills and disconnection of service.

9. The City shall restore your service by the following day after making

    the required payment when your services have been disconnected.

10. The City shall issue a credit, in the amount of 25 percent of the

      current waste disposal rate, if there is an interruption in trash

      pickup due to the City of Harvey’s failure to pay for waste disposal

      service.

UNITY BEGINS WITH 

YOU

© 2018 by Citizens for Clark. 

  • Facebook Social Icon
  • YouTube Social  Icon

   Christopher  "Chris"

 CLARK

  ---- for MAYOR ----